Customers want to be a part of your story...


...and the stats are overwhelming.  People will pay more, respond better to, and remain more loyal to companies that provide experiences.  They want to know who you are, and then they want to be your brand's biggest fan. Businesses everywhere are asking the same question - "How do I create an experience that engages my customer?"

The Storyline Experience is the culmination of two decades of studying customer engagement.  Jess Kovatch has defined the key elements to create engaged customers, loyal clients and a thriving workplace culture that supports your unique business goals; he is embarking on a quest to inspire organizations to connect with their market for years of future growth and success .

With already 20 years in the industry, Jess' enthusiasm and fresh perspective have led to rewarding partnerships with non-profits, start ups, and over 10 years with the Walt Disney Company.  His work has taken him throughout the US and Europe, working alongside diverse cultures, languages, and brands including: Marvel, Disney, Star Wars, ABC, ESPN, and more

Keynote Speaking

Jess' custom content is founded on the belief that the fastest way to make an impact is to emotionally connect with your customers, audience, and employees. 

Jess is a compelling motivator with 20 years spent studying, practicing and obsessing about the best ways to engage.  Jess loves working in technology, hospitality, food service, entertainment, retail and non/not-for profits. He is deeply passionate about combining the arts and modern science to help businesses achieve success.

If your team is 5 or 500, he will work with you to create a customized journey for your audience, pulling from his experience and Storyline's key philosophies.  If you are ready to begin your journey, we are ready!

The Customer's Journey

45-90 minutes

Customers are more discerning than ever, expecting business to offer an engaging journey through their brand, products, and services. They want to hear your story, and be a part of the action.

You will be empowered to intentionally craft a narrative for your customer that will give you an edge over the competition and keep your customers engaged in your brand.

The Consumer's Perspective

45-60 Minutes

Filmmaking has brought stories to life for over a hundred years. A combination of science and art, storytellers use the narrative, subtext, colours, and characters to engage the audience. When customer experience your services, they look through their own lens, just like a movie.

We will show you how the core fundamentals of visual storytelling can increase brand loyalty and improve your overall consumer experience.  Lights, camera, engaged customers.

The Presenter's Narrative

45-60 Minutes

Presenting is a unique challenge.  In addition to conveying information to your audience, you have to ensure retention and drive change management to be successful. If you are a certified instructor delivering training, or a manager who has to present to teams, there are powerful tools used by storytellers to maximize potential.

Using custom resources, learn how to connect with your audience, convey the right information, and leave a lasting impression that will earn you the title of 'amazing presenter'.